Question 1

Is Memtime legit?

Accepted Answer

Memtime (formerly timeBro) has been around for 10+ years and is used by thousands of teams daily. From day 1, our area of expertise has been automatic time tracking that’s safe and private for everyone. Once you subscribe, you’ll see that we regularly update the product and release improvements, integrations, and new features inspired by user requests and industry trends.

Question 2

What is Memtime best known for?

Accepted Answer

Memtime is famous for its proprietary Memory Aid™, a responsive activity timeline that chronologically displays your day and helps you remember what you worked on in detail, with full URLs and file paths. You can zoom in/out on your timeline and see it in 1-60 minute intervals, including 3- and 6-minute increments commonly used by tax consultants and lawyers. Memtime also has the highest number of 2-way sync integrations with project software (100+ tools), 5 compatible calendars, and phone call system integrations.

Question 3

Is Memtime accurate?

Accepted Answer

Automatic computer activity tracking with Memtime is extremely accurate because it follows your keyboard and mouse movement in real time as you multitask. Every second of your work in programs is recorded, which is impossible with manual time tracking.

Question 4

Is it a recurring subscription?

Accepted Answer

Memtime works on a recurring subscription model that renews every quarter, year, or 2 years depending on your contract. You can manage or cancel your subscription at any time from your Customer Portal > Manage account > Cancel subscription.

Question 5

Where do I cancel?

Accepted Answer

You can manage or cancel your Memtime subscription in your Customer Portal at any point in the billing cycle to prevent future charges. You don’t need to reach out to support or provide an explanation — simply log into your Customer Portal > Manage account > Cancel subscription in 1 click.

Question 6

What’s the difference between Memtime Basic, Connect & Premium?

Accepted Answer

All Memtime plans include unlimited automatic time tracking. Memtime Basic is perfect for freelancers who want to recover every billable minute and log time into their local timesheet. Memtime Connect is designed for teams and includes 100+ integrations with project software with 2-way sync of time entries. Memtime Premium and Enterprise are great for law firms and tax consultancies that need call system integrations, SSO, and priority support.

Question 7

What’s in the free trial?

Accepted Answer

Memtime’s 14-day free trial comes with unlimited time tracking, all features and integrations included (Premium plan equivalent). We don’t ask for your credit card information or even your business email. We also don’t auto-charge you once your free trial is over; you have to start a recurring subscription yourself.

Question 8

Does Memtime work on all operating systems?

Accepted Answer

Yes, Memtime is compatible with devices running Windows, macOS, and Linux. You can grab your installer in the Customer Portal after you’ve created an account.

Question 9

Does Memtime store my tracking data online?

Accepted Answer

No, Memtime app doesn’t upload your activity tracking data to the cloud. Your recorded activities remain offline on your Windows, macOS, or Linux device. You can export time entries that you created yourself; in this case they will be synced into your connected project software (requires Memtime Connect and above).

Question 10

Can I set tracking rules or filters?

Accepted Answer

Yes, Memtime allows you to create time entry suggestion rules to speed up hour logging. For example, whenever a specific URL or sender name is detected, Memtime will suggest a time entry for the duration of this activity. You can accept or reject suggestions; Memtime will never log any billable time without your approval. You can learn more about time entry automation here.

Question 11

How to export time entries from Memtime?

Accepted Answer

Time entries in Memtime can be exported as local files (Excel, CSV, PDF) or directly synced into projects. You can create projects in Memtime or import from your project software (requires Memtime Connect and above) – either way, as soon as you assign a time entry to a project or task it will appear there immediately and in the right place.

Question 12

Can I edit or correct time entries?

Accepted Answer

Yes, you can revisit your past time entries and edit their duration, start and end times, descriptions, as well as clients and projects they’re assigned to. Please note that you can NOT edit time entries for others. Memtime displays your own activities only and keeps them strictly offline on each user’s computer.

Question 13

How responsive is Memtime’s customer support?

Accepted Answer

Memtime’s customer success team responds within a day. They are fluent in English, German, and Spanish, so you can submit your tickets in any of these languages.

Question 14

Is Memtime open source?

Accepted Answer

Memtime is closed-source software you can download directly from the developer. Per your request, Memtime can be integrated with any software with an open API so don’t hesitate to reach out to our team to enquire about a custom integration.

Question 15

Why did Memtime rebrand?

Accepted Answer

Memtime rebranded from timeBro back in 2023 in favor of a more inclusive name that communicates what Memtime actually does — it Memorizes time for you. Our values and mission have remained the same, which is to save the effort you spend on time tracking while protecting your privacy.

Question 16

Is Memtime safe?

Accepted Answer

Privacy has always been the core idea behind Memtime. Unlike every other automatic time tracker, Memtime doesn’t have a web dashboard so it doesn’t need to sync your activity data into the cloud all the time. You can be sure your tracked activities remain offline on your computer forever — this is our privacy guarantee to you.

Question 17

Is Memtime GDPR compliant?

Accepted Answer

Yes, in addition to the General Data Protection Regulation, Memtime adheres to the Act of Protection against Misuse of Personal Data Processing (BDSG) which applies in Germany where Memtime is based.

Question 18

When will I be charged?

Accepted Answer

We won’t auto-charge you at the end of your free trial unless you start a subscription yourself. From there, your recurring subscription automatically renews after each billing cycle (quarterly, annually or 2-yearly). You can cancel your subscription and stop all future charges from the Customer Portal.

Question 19

What are Memtime’s billing practices?

Accepted Answer

Like all recurring subscriptions, Memtime renews automatically after each billing cycle (quarterly, annually or 2-yearly). Please note that as long as your subscription is not cancelled, you will be charged automatically at the start of a new billing cycle. If the payment fails, for example, due to an expired credit card or exceeding the limit, the claim remains valid. We send a total of 4 payment reminders over a period of 60 days. After that, any credit card debt accumulated is automatically passed on from our payment provider to a debt collection agency. This means: 1. Please do not ignore these payment requests, as this will only cause them to accumulate. 2. Please cancel your Memtime subscription as soon as you decide that you no longer wish to use it, as it's not paid per use, but paid for a billing period. You can cancel at any time with just one click from your Customer Portal > Manage account > Cancel subscription.

Question 20

Why isn’t there a free version of Memtime?

Accepted Answer

Let’s be honest, free automatic time tracking always has limitations designed to make you want to upgrade, whether for more precision, data storage, or features like invoices and integrations. Instead of giving you a free but limited version of Memtime, we invite you to use our 14-day free trial with unlimited features and compare Memtime to free alternatives first-hand.

Question 21

Is Memtime easy to use for beginners?

Accepted Answer

Memtime is a simple desktop app that does your time tracking for you. It takes 5 minutes to create an account and download Memtime — from there, you don’t need to do anything. There’s an in-app tutorial on how to log time and use other core features. You can also get custom live onboarding for free if you sign up as a team, book your call here.

Question 22

Can I control what Memtime tracks?

Accepted Answer

Yes, you have full control over what Memtime tracks. You can stop activity tracking altogether, set yourself offline, or create exception rules for activities and programs that should never be tracked. You can also delete individual activities from your timeline — it’s offline and visible only to you.

Question 23

Does Memtime support manual time entry?

Accepted Answer

Yes, you can manually add time entries by setting start and end times and assigning a project or customer. You can also mirror your automatic activity timeline and drag and drop to create quick time entries based on your captured activities.

Question 24

Does Memtime work on multiple devices?

Accepted Answer

You can install Memtime on as many devices as you like using the same account. However, for privacy reasons, all activities recorded on any given device are stored locally on that device. This means there is no synchronization of activities across devices. If you switch devices, you can manually export and then import your data onto another computer; we won’t charge you for it.

Question 25

Can I export my tracked time into Excel, CSV, or PDF?

Accepted Answer

Yes, Memtime allows you to save your time data as Excel, CSV, or PDF files. You can also export your logged hours, work time periods, projects, and other types of reports in these file formats.

Question 26

What kind of reports can I generate?

Accepted Answer

There are 5 types of built-in reports available in Memtime, which cover everything from activity timeline to projects. You can also see your timesheet, productivity insights, and top-used programs and websites. All reports can be exported as Excel, CSV, or PDF files.

Question 27

Are there any issues with Memtime’s integrations?

Accepted Answer

Memtime has 100+ integrations with 2-way sync of time entries between the systems. A dedicated team of developers is keeping all integrations up to date and building new ones as users request them. If you’re experiencing a problem with any of Memtime’s integrations, reach out and we’ll look into it.

Question 28

Do I need employee consent to use Memtime?

Accepted Answer

Memtime is a desktop app installed on work computers. While it can be installed centrally, users can only view their own activity timelines and export time entries they themselves created. Therefore, Memtime can not be used as e.g. monitoring software; rather, it’s the kind of software where employees have control over their data.

Question 29

Can Memtime help with time tracking for people with ADHD?

Accepted Answer

Yes, Memtime is a user favorite when it comes to time tracking for people with ADHD. It quietly and privately records every minute of your day, with full URLs, file paths, and app names. Even as you multitask, you can be certain that every billable minute is captured with machine precision.

All Your Memtime Questions, Answered

Did we miss something?

Hear it from our customers

Start your free trial now.
It doesn't cost anything.

All Your Memtime Questions, Answered

Did we miss something?

Hear it from our customers

Start your free trial now. It doesn't cost anything.

Start your free trial now.
It doesn't cost anything.