What problem did you have with time tracking?
Daniel: The IT services department in particular receives about 15 calls per day per employee, so we have to be able to record exactly which service was performed for whom. With everything we had before, that didn't work. So far, we have done this on a sheet of paper, with the time recording help sheet. But that was sometimes very tiresome and things were often forgotten.
How was Memtime able to solve the problem?
Daniel: Since we started using Memtime, everything has been more relaxed. Typically, users also refuse to use new software. Here it was exactly the opposite. The employees have actively demanded the software. Which shows that it is useful. Thus, no one has to take notes anymore and the tracking works in the background. In addition, the software shows very well where and when something was done. That was solved very well.